Terms Of Service
Last Updated: February 2, 2026
1. Introduction
Welcome to CybexaTrade.
These Terms of Service ("Terms") govern your access to and use of our website, products, services, and online store.
By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not use this website.
2. Company Information
Business Name
CybexaTrade VCC
(СайбексаТрейд ЕДПК)
Registered Office
Bratanitsa No. 12
4003 Plovdiv
Bulgaria
Legal Form
Single-Member Variable Capital Company
(ЕДПК – Еднолично дружество с променлив капитал)
Managing Director
Mariana Yakimova
Company Registration Number (EIK)
208568715
VAT Number
BG208568715
Contact Information
Email:
Phone:
+359 899 101 807
3. Scope of Services
CybexaTrade operates an online store specializing in:
- Curtains
- Rugs
- Home textiles
- Interior decoration products
- Related home furnishing accessories
Products may occasionally be customized or produced according to customer specifications.
4. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or have legal capacity under applicable law.
- All information provided by you is accurate and complete.
- You will use the website only for lawful purposes.
5. Orders and Contract Formation
Submitting an order constitutes an offer to purchase products.
A legally binding sales contract is formed only when we send an order confirmation email.
We reserve the right to:
- Reject any order;
- Limit quantities purchased;
- Request additional information before processing an order;
- Cancel orders affected by pricing or technical errors.
6. Product Information
We make every reasonable effort to ensure that product descriptions, images, dimensions, and specifications are accurate.
However:
- Colors may vary due to monitor settings;
- Product appearance may differ slightly from images;
- Handmade or textile products may contain minor variations.
Such variations do not constitute defects.
7. Pricing
All prices displayed on our website include VAT where applicable unless otherwise stated.
Prices are displayed in:
Euro (EUR)
We reserve the right to modify prices at any time.
The applicable price is the one displayed at checkout when the order is placed.
8. Payment Methods
We accept secure payments through approved payment providers including:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
- Klarna
- UnionPay
Payment processing is encrypted using industry-standard SSL technology.
We do not store complete payment card details.
9. Shipping and Delivery
We currently deliver throughout the European Union.
Delivery times displayed on the website are estimates only.
Delays may occur due to:
- Carrier disruptions
- Customs inspections
- Severe weather conditions
- Public holidays
- Force majeure events
Risk of loss transfers to the customer upon delivery.
Further details are available in our Shipping Policy.
10. Right of Withdrawal
Consumers residing within the European Union have the right to withdraw from a purchase within fourteen (14) days after receiving the goods without providing a reason.
To exercise this right, customers must contact us before the withdrawal period expires.
Refunds will be processed after returned goods are received and inspected.
11. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Custom-made products;
- Personalized products;
- Products manufactured according to customer specifications;
- Sealed goods not suitable for return for hygiene reasons once opened;
- Goods damaged after delivery due to misuse.
12. Returns and Refunds
Returns and refunds are governed by our Refund Policy.
Returned products must generally:
- Be unused;
- Be undamaged;
- Be returned in original condition;
- Include original packaging where possible.
We reserve the right to refuse returns that do not meet these conditions.
13. Product Warranty and Defective Goods
Consumers benefit from statutory legal warranty rights under applicable European consumer protection laws.
If a product arrives:
- Damaged;
- Defective;
- Incorrectly supplied;
please contact us promptly.
We may offer:
- Replacement;
- Repair;
- Refund;
depending on the circumstances.
14. User Accounts
If you create an account:
- You are responsible for maintaining confidentiality of login credentials.
- You are responsible for activities occurring under your account.
- You must notify us immediately of unauthorized access.
We may suspend or terminate accounts suspected of abuse or fraudulent activity.
15. Intellectual Property
All content on this website, including:
- Text
- Images
- Logos
- Graphics
- Product descriptions
- Design elements
is owned by or licensed to CybexaTrade and protected under copyright, trademark, and intellectual property laws.
No content may be copied, reproduced, distributed, or used commercially without prior written permission.
16. User Conduct
You agree not to:
- Violate applicable laws;
- Upload malicious software;
- Interfere with website security;
- Use automated scraping tools;
- Attempt unauthorized access to systems;
- Submit false or misleading information.
Violation of these rules may result in account termination.
17. Third-Party Services
Our website may contain links to third-party websites and services.
We are not responsible for:
- Third-party content;
- Privacy practices;
- Product availability;
- Transactions conducted on external websites.
Users access such services at their own risk.
18. Shopify Platform
This website is powered by Shopify.
By using our website, you acknowledge that certain technical functions, payment processing, security features, and hosting services are provided by Shopify.
Additional information can be found at:
Shopify is not a party to the sales contract between you and CybexaTrade.
19. Limitation of Liability
To the fullest extent permitted by law, CybexaTrade shall not be liable for:
- Indirect damages;
- Loss of profits;
- Loss of business opportunities;
- Data loss;
- Consequential damages.
Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.
20. Force Majeure
We shall not be liable for delays or failure to perform obligations resulting from circumstances beyond our reasonable control, including:
- Natural disasters;
- Government actions;
- War;
- Strikes;
- Supply chain disruptions;
- Internet outages.
21. Privacy
Personal data is processed in accordance with:
- Regulation (EU) 2016/679 (GDPR);
- Applicable Bulgarian legislation;
- Our Privacy Policy.
Users are encouraged to review our Privacy Policy for detailed information regarding data processing.
22. Online Dispute Resolution
Consumers may use the European Commission's Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/
We are not obliged and do not agree to participate in consumer arbitration proceedings before a consumer dispute resolution board.
23. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Bulgaria.
Mandatory consumer protection laws applicable in the customer's country of residence remain unaffected.
24. Amendments
We reserve the right to update these Terms at any time.
Changes become effective upon publication on this website.
The latest version will always indicate the updated revision date.
25. Contact Information
CybexaTrade VCC
Bratanitsa No. 12
4003 Plovdiv
Bulgaria
Managing Director
Mariana Yakimova
Phone
+359 899 101 807
Company Registration Number (EIK)
208568715
VAT Number
BG208568715