Return & Refund Policy

Last Updated: February 2, 2026

1. Overview

At CybexaTrade VCC, customer satisfaction is important to us.

If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms outlined below.

This policy complies with applicable European Union consumer protection legislation.

2. 30-Day Return Period

You may request a return within 30 calendar days from the date your order was delivered.

Requests submitted after this period may not be eligible for return or refund approval.

3. Eligibility for Returns

To qualify for a return, products must be:

✔ Unused

✔ Unwashed

✔ Undamaged

✔ In their original condition

✔ With original tags attached (where applicable)

✔ Returned in original packaging whenever possible

We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items

For hygiene, safety, or product protection reasons, certain items may not be eligible for return, including:

Used products
Washed products
Damaged products caused by customer misuse
Products altered after delivery
Clearance or final-sale items (if specifically marked)

This does not affect your statutory rights under applicable consumer protection laws.

5. Damaged, Defective, or Incorrect Products

If you receive:

A damaged item
A defective item
An incorrect product

Please contact us within 48 hours of delivery.

In such cases, we will provide one of the following remedies:

✔ Replacement product

✔ Full refund

✔ Partial refund where appropriate

For approved claims resulting from our error, we will cover all return shipping costs.

6. Change-of-Mind Returns

If you wish to return an item because you changed your mind, you may do so within the 30-day return period provided the product meets the return conditions.

In such cases:

The customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless required by law.

7. Refund Process

Once we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

8. Refund Processing Time

Refunds are generally processed within:

5–10 business days

depending on your bank, card issuer, or payment provider.

9. Payment Methods Eligible for Refund

Refunds may be processed through the original payment method, including:

Visa
Mastercard
American Express
Maestro
UnionPay
Apple Pay
Google Pay
Klarna

10. How to Request a Return

Before returning any item, please contact our customer support team.

Email: hello@cybexa-trade.com

Phone: +359 899 101 807

Please include:

Order number
Customer name
Reason for return
Photographs (if applicable)

Our support team will provide further instructions.

11. Return Authorization

Do not send products back without prior authorization.

Unauthorized returns may be refused or delayed.

If approved, we will provide:

Return instructions
Return address
Any additional documentation required for processing

12. European Union Consumer Rights

Nothing in this policy limits or excludes any rights granted to consumers under applicable European Union consumer protection laws.

Customers residing within the European Union retain all statutory rights provided under applicable legislation.

13. Contact Information

CybexaTrade VCC

Bratanitsa No. 12

4003 Plovdiv

Bulgaria