Payment Policy

Last Updated: February 2, 2026

1. Overview

At CybexaTrade VCC, we are committed to providing secure, transparent, and convenient payment options for customers across Europe.

All payments made through our website are processed using secure payment technologies designed to protect your personal and financial information.

By placing an order on our website, you agree to the payment terms outlined in this Payment Policy.

2. Accepted Payment Methods

We currently accept the following payment methods:

Credit and Debit Cards

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • UnionPay

Digital Wallets

  • Apple Pay

  • Google Pay

Buy Now, Pay Later Services

  • Klarna (where available)

The payment methods displayed during checkout may vary depending on your location and device.

3. Currency

All prices displayed on our website are shown in:

Euro (EUR €)

Your card issuer or payment provider may apply currency conversion fees if your payment account uses a different currency.

Any such fees are determined solely by your financial institution.

4. Payment Security

Protecting customer information is a top priority.

Our website uses industry-standard security measures, including:

✔ SSL (Secure Socket Layer) encryption

✔ Secure payment gateways

✔ Fraud detection and prevention systems

✔ PCI-DSS compliant payment processing technologies

Payment card information is processed securely through authorized payment providers.

CybexaTrade VCC does not store complete credit card or debit card details on its servers.

5. Shopify Payments

Our online store is powered by Shopify.

Certain payment processing services may be provided by Shopify and its authorized payment partners.

Additional information regarding Shopify's privacy and security practices can be found at:

https://www.shopify.com/legal/privacy

Shopify acts solely as a technology provider and is not a party to the sales contract between the customer and CybexaTrade VCC.

6. Payment Authorization

When you submit an order, your payment method may be subject to authorization and verification procedures.

In certain cases, additional verification may be required to prevent fraudulent transactions and protect both customers and our business.

We reserve the right to refuse or cancel orders that fail security verification checks.

7. Order Confirmation

After successful payment authorization, you will receive an order confirmation email.

This email confirms that we have received your order request.

Acceptance of the order remains subject to product availability and order verification.

8. Failed or Declined Payments

A payment may fail or be declined for various reasons, including:

  • Insufficient funds

  • Incorrect card details

  • Bank authorization issues

  • Security verification failures

  • Payment provider restrictions

If your payment is declined, please contact your bank or payment provider before attempting another transaction.

9. Fraud Prevention

To maintain a secure shopping environment, we reserve the right to:

  • Verify customer identity

  • Request additional information

  • Suspend suspicious transactions

  • Cancel orders suspected of fraud, abuse, or unauthorized payment activity

Customers may be contacted by our support team if additional verification is required.

10. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refunds cannot be sent to an alternative payment method unless required by law.

Refund processing times typically range from:

5–10 business days

depending on your payment provider, bank, or card issuer.

For full details regarding refunds and returns, please refer to our Return & Refund Policy.

11. Taxes and VAT

All prices displayed on our website include applicable Value Added Tax (VAT) where required by law, unless otherwise stated.

CybexaTrade VCC is registered for VAT and participates in the European Union One Stop Shop (OSS) scheme for cross-border sales within the European Union.

VAT Registration Number:

BG208568715

12. Contact Information

If you have any questions regarding payments, billing, or refunds, please contact us:

CybexaTrade VCC

Bratanitsa No. 12

4003 Plovdiv

Bulgaria

Phone: +359 899 101 807

Email: hello@cybexa-trade.com

Company Registration Number (EIK): 208568715

VAT Number: BG208568715